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FAQ's
What kind of chocolate do your wrappers fit over? TOP
We have unique foil pouches. We can put a 1.55oz Hershey Chocolate bar inside or a variety of other non-chocolate items. We then wrap your personalized wrapper over the foil pouch. Please contact us if you have any questions or need ideas. Do you have custom wrappers available? TOP
Yes - We can design a custom wrapper with a logo or photo. For larger orders we may charge an additional fee, depending on the photo or logo used, due to the amount of ink used to print. Please contact us for pricing. What methods of payment do you accept? TOP
We accept checks and credit cards throught Paypal. What method of shipping will be used to mail my order? TOP
We have a lot of information regarding shipping requirements on our "shipping info" page.
Please go there for more information. If your question is not answered there, please contact us, so we can help you. How long does it take to receive my order? TOP
After we receive approval of your proof, your items will be processed, and mailed out within 5 to 7 from the time we receive your order. This does NOT include shipping time. Please keep this in mind when ordering in advance for your occasion. What is your return policy? TOP
Let us know right away if something is wrong with your order. It is the customers responsibility to check for correct spelling and dates. If an error is made on our part, please return the wrappers, and we will replace them at no cost to you. We will also pay whatever shipping in necessary for you to receive your items before your special event. Otherwise, we will reprint wrappers for a discounted price, and the customer will be responsible for shipping. Please call ASAP when you find an error, so we can reprint the items. How do I cancel an order? TOP
If you cancel an order prior to shipping, you will not be charged unless the wrappers have already be printed. If they have been printed, the wrapper only price will apply. Can I make changes to an order? TOP
If changes need to be made, contact us immediately. If wrappers have been printed, additional wrapper fees may apply. Do you take large orders for businesses or special occassions? TOP
Yes - for large orders, please order 3-4 weeks in advance to insure that your order is received on time. How will I know that my items will be fresh? TOP
I run this business out of my home, and, therefore, do not have a lot of storage room available for inventory. For this reason, supplies are purchased at the time of your order.
This also ensures the freshest quailty possible for customers. Can I see what my wrapper will look like before you print my order? TOP
You can receive a proof for Most of our products, but not all products have that capability. For certian products you can have up to 3 free proofs with each order. You will be emailed your proofs for final approval. It is the customers responsibility to verify correct spelling and dates. If you need additional proofs after your 3 free ones, you will incur addiitonal charges, due to the time and energy spent making the corrections. Please feel free to contact us with any questions. The Occasionography copyright shows up on the front and back of the samples. Will this show up on my purchase,also? TOP
The Occasionography copyright that shows up on the back of the samples will be printed . The larger copyright on the front will not be there. Only the text that you request will be displayed on the front. Do you have Sugar-Free Candy? TOP
Yes, please check out our Sugar-Free page. We have a variety of options available.
If you have a request, please contact us, we will be happy to help. How will I know that purchased items will be fresh? TOP
I run this business out of my home, and, therefore, do not have a lot of storage available for inventory. For this reason, I purchase your items once you approve your proof. This way you will be assured the freshest quality available. Can I contact you by phone if I have a question? I did not see a phone number listed. TOP
I do not have a phone number listed on the web site at this time. I probably will sometime in the future. However, if you would like to email your name and number, I would be happy to return your call. Please leave me your phone number with area code, and I time that you would like me to call you.
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